Suvidhaa | FAQs

Frequently Asked Questions (FAQs)

What happens if the Recharge is successful but I do not receive it?

Service Providers / Operators generally process your Recharge immediately and you will receive the Recharge instantly; however, in exceptional cases where you do not receive the Recharge in a couple of minutes, please note that it may take the Service Providers /Operators up to 2 hours to process Recharges.

In case you do not receive the Recharge after 2 hours, please get in touch with us at care@suvidhaa.com. Do not worry, in case you do not receive your recharge, your money will be refunded back to you.

My Recharge has failed. When do I get the Refund?

We process refunds within 15 minutes for Debit / Credit Cards and Net Banking. The banks usually take 3 - 5 working days to process the request. Occasionally, some banks take longer.

If you have used your Wallet, your money will be refunded to the Wallet instantly.

How do I recharge my Mobile/DTH?

Click on the Recharges block on the home page. You can select Mobile or DTH or Data Card. Just fill in the details in the form and pay. You're done. It's that simple.

How can I check the status of the Recharge?

You can check transaction details by entering your Transaction Id in the search box on this page. Optionally, you can also go to the Check Transaction status page.

The transaction says Under Process. What do I do?

Under Process means that your recharges are in line to be processed by your Service Provider / Operator. As soon as your recharge is processed, we will update the status (Successful or Failed) depending on the response of the Service Provider / Operator.

In case your transaction status changes to Failed, your money will be refunded back to you.

What do I do if the payment is not successful?

In case your payment is not successful, you will be given an option to retry your payment. Please check the details you enter or opt for a different payment option.

My account has been debited, but the transaction failed. What do I do?

Don’t worry. Your money will be refunded in cases of failed transactions.

We process refunds within 15 minutes for Debit / Credit Cards and Net Banking. The banks usually take 3 - 5 working days to process the request. Occasionally, some banks take longer.

If you have used your Wallet, your money will be refunded to the Wallet instantly.

Do I get a receipt for a transaction?

Yes, of course. For every successful transaction, you can view/download a receipt as soon as the transaction is completed.

If you are a registered user, you can log in and view/download a receipt for any past transaction.

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